Privacy Policy

 

House of Luggage respects your privacy and is committed to protecting your personal information. We collect only the necessary details such as your name, address, contact number, and email to process your orders and ensure smooth delivery.

Your information is used solely for:

Processing and fulfilling your orders. Communicating updates about your purchase. Improving our website and customer experience. We do not share, sell, or rent your personal data with any third party except our trusted logistics and payment partners involved in delivering your order.

 

Our website uses secure SSL encryption and follows all necessary measures to keep your data safe. For any queries related to privacy, reach us at official email.

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Shipping & Returns Policy

Shipping:

• We deliver across India via trusted courier partners.

• Orders are usually processed within 2–4 business days and delivered within 5–10 working days, depending on your location.

• You will receive tracking details once your order is dispatched.

Returns & Exchanges:

• We do not accept returns or refunds once the product is delivered.

• Exchange is available only in case of damaged, defective, or incorrect items received.

• You must inform us within 48 hours of delivery with clear images/videos of the issue at support@houseofluggage.in.

• Once approved, we’ll arrange a pickup and replacement at no extra cost.